FAQ

How can I place an order and pay for it?

We have tried to make it as easy as possible for you to find what you are looking for and place an order.

Online – To navigate our web site, start with the “Categories” section and choose what you are shopping for.

For instance, if you are looking for a holster for a Glock G26, start with “Right Handed Holsters” (because you are right handed) and then use the swoop-out menu to choose “Glock 26 27 33.” Here, you will see the holsters that we carry that are made for the G26. Some of these may be in stock, some may be back-ordered, or some may be available via special order, but this is where you can see what selections and choices you have for your G26.
After you have made your selection, add your chosen product(s) to the shopping cart, and proceed to the checkout.
The shopping cart guides you through the checkout process. Payment options include credit cards, PayPal, checks, and money orders. At the end of the process, you’ll receive a receipt via e-mail confirming your order. If you're concerned about using your credit card on our site, please see the question about web site security below. If you decide to pay by credit card, in the "BILL TO" section, please use the exact name and address as shown on your credit card bill. If another address is used, the charge will not successfully be processed.
If you have any questions, please email us or call us at (919) 388-1991.

Via phone – Feel free to call us toll-free at (919) 388-1991 and place an order. We’ll need all of the pertinent information about the holster or accessory that you are ordering. We’ll also need to know what method of payment you prefer to use.

Is it safe to use my credit card at your site?

Yes, we use a secure SSL web site that encrypts the credit card number and details.

What credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express.

I placed an order using my credit card and received an "unable to process card" message. What does this mean and how can I fix it?

Our merchant account processor automatically uses an anti-fraud measure called Address Verification System or AVS for short. The AVS system compares the name and address you provided in the BILL TO section during checkout against the name and address that is listed on file with your credit card company. If the name and address do not match, the transaction will not be processed. Most declined transactions occur because the BILL TO name/address do not match the name/address on file with the credit card company. Occasionally, the transaction will not go through because the AVS cannot make contact with the respective credit card company for verification.

If you receive an "unable to process card" message, we will contact you via email or phone. It's usually fairly easy to fix, and we can get your order processed.

When will I be billed?

Given the ever increasing number of unclaimed orders where payment is not completed after an item is ordered, all orders are charged when the order is placed. Customers are free to cancel an order at anytime in the process, and we offer a 30 day guarantee on most all of the items we sell.

Is there a cancellation fee?

Orders placed for MTR Custom holsters, magazine carriers, belts, or other items can be cancelled within 7 days of placing the order
Orders that are cancelled after 7 days from the date the order was placed will be subject to a $15 cancellation fee

What is your Return Policy?

We understand that there may be times when you will want to return an item for a refund or exchange. Our return policy is as follows:

We offer a 15-day money-back guarantee from the date of shipment on purchased items, including, but not limited to, Holsters, Belts, Magazine Carriers, and Shooting Glasses.
Extra/spare Lenses for Shooting Glasses can be returned if they are unopened. We cannot accept returns on opened lenses.
Prescription carriers cannot be returned if prescription lenses have been installed in the carrier. They must be returned in the original packaging with no lens or demo lenses installed (depends on model).
Firearms and ammunition a non-returnable and non-refundable.

Full refunds, including the original Shipping and Handling charges (if applicable), are issued in the event of the following:

A mis-shipment or order processing error on our part
Any manufacturer defects
Damaged products

We will cover the cost of the return shipping in these situations.

Refunds within the 15 day time period are issued as long as the eligible item or items are returned to us:

in an undamaged, re-sellable NEW condition
include all of the original bags, paperwork, product materials, product parts, etc. that were in the original shipment.

Items returned in re-sellable condition that are missing parts or packaging from the original shipment will be subject to a 30% restocking fee.

A refund, minus the original Shipping and Handling charges and a 25% restocking fee, will be issued in the following circumstances:

The product did not suit your needs
The color or finish did not suit your needs
The function or fit of the product was not as you had expected

Items that are not returnable unless there is a defect in materials or workmanship include:

Any MTR Custom holster that has customized to include:

a thumb break
an exotic leather trim (such as shark, elephant, etc.) or full exotic construction
interior lining
the customization of the holster so it works for a pistol with a weapon light and/or laser and/or a red dot sight

Any MTR magazine carrier customized to include an exotic material or lining (please see above)

MTR Custom Leather Ordering Policy

Orders placed for MTR Custom holsters, magazine carriers, belts, or other items can be cancelled within 7 days of placing the order
Orders that are cancelled after 7 days from the date the order was placed will be subject to a $15 cancellation fee

In an effort to lessen the inconveniences associated with returns, we do not utilize a Return Merchandise Authorization (RMA) number. Simply ship the item/s back to us at the following address. Please put C/O RETURNS in the address.

Gunner's Alley
C/O Returns
600 Gathering Park Circle, Suite 200
Cary, NC 27519

Include a note in the box explaining the problem, and the desired outcome (i.e. Return, Exchange, Defect, etc.).

Also, please include your name, complete address, phone number, and the order number if you have it.

If you have any questions about returning an item or items, or about our return policy, please call 919-388-1991 or send us an e-mail at info@gunnersalley.com.

With a refund, do I get my money back or store credit only?

We offer you a choice of either a refund or a store credit for the amount due. Just let us know your preference.

Do you have everything on your web site in stock?

No, due to the sheer number of possible holster model/shooting hand/color/weapon fit combinations, we do not have everything on the web site in stock at all times.

Some general guidelines regarding our inventory, and that of our manufacturers, is as follows:

Don Hume - We stock a fair amount of Don Hume, and try to keep as much on hand as they can supply us with. If we don't have what you are looking for, we will contact the factory to see if they have the product in stock. If they do not, the item will have to be made. In this case, we will give you an ETA. If you would rather not wait for the item to be made, we will cancel the order for you and work to find you a suitable alternative.

MTR Custom Leather - We have a good selection of the most popular models on hand at all times. Stock fluctuates daily but we replenish often. (Right-handed black holsters for a 1911 and a Glock are our most popular sellers.) Fortunately, MTR Custom Leather is only a short distance from us, so we can typically have a special order made and delivered in about 2 weeks.

Gunner’s Alley Belts – These belts are all custom-made to order. If we receive a return because a customer ordered the wrong size, we will sell the belt on our web site as “gently loved” at a reduced price.

ESS Glasses - We try to keep ESS glasses in stock at all times. If we don't have what you're interested in, we will contact ESS for assistance with your order.

What shipping company do you use?

Most items are shipped via USPS Mail. This includes holsters, magazine carriers, belts, and shooting glasses.

Very large items are shipped via UPS or FedEx Ground.

Currently, we don't ship internationally.

Do you ship internationally? If so, which countries will you ship to?

No, at this time we do not ship internationally.

How much does shipping cost?

Our shipping costs are based on order total.

Orders up to $65 ship for $7.00

Orders from $65.01 to $100 ship for $9.00

Orders from $100.01 to $150.00 ship for $11.00

Orders over $150 ship for $11.00

What is the average shipping time?

We process and ship orders every day.

If we have the item in stock, we will typically ship it on the day it was ordered or the following day. Once the item is shipped, we will send you an email with the tracking number.

Average shipping times will vary with each shipper and the destination.

USPS Mail shipments usually arrive in 3-7 business days.
UPS Ground shipments usually take 3-7 business days, depending on destination.